Refund Policy
Thank you for choosing ClearGoldenPaper. We aim to provide fresh, tasty meals and a pleasant experience. ThisRefund Policy explains how refunds and credits are handled when you order from our website at cleargoldenpaper.xyz or visit our pizzeria at 15 Pepperoni Street, London, WC1N 3AX, United Kingdom. By placing an order, you agree to the terms below.
1. Definitions
“Customer” means the person who placed the order and accepted delivery of the food. “Order” means any food or beverage item purchased from ClearGoldenPaper through cleargoldenpaper.xyz. “Digital Order” includes any order placed online for pickup or delivery. “Goods” refers to prepared food and beverages provided by ClearGoldenPaper.
2. Refund eligibility
Refunds are considered for the following scenarios only: (a) the order was not delivered or was delivered late beyond the estimated time; (b) the received items were incorrect or missing items stated in the order; (c) the food arrived in an unsafe or unsafe-to-consume condition; (d) the customer reports a valid issue within 24 hours of delivery or pickup. Each case will be evaluated on its own merits. We reserve the right to offer a credit, replacement, or full/partial refund at our discretion.
3. How to request a refund
To start a refund request, please contact our team at +44 20 7946 0958 or via email through the contact options on cleargoldenpaper.xyz within 24 hours of delivery/pickup. Include: order number, date and time, a description of the issue, and photos if applicable. We may request additional information to verify the claim. Refunds will be issued to the original payment method when approved, or as a store credit if preferred by the customer and available by policy.
4. Processing and timing
Once a refund is approved, most refunds will be processed within 5–10 business days, depending on your bank or card issuer. If you receive a credit, it will appear as a line item on your payment method or as a credit to your ClearGoldenPaper account, as applicable. We will communicate the final decision and estimated timeline in writing.
5. Partial refunds and replacements
In some cases, a partial refund or a replacement item may be offered instead of a full refund. If a substitution is requested by the customer, we will attempt to honor it if it aligns with our current menu and inventory. For beverages, we provide non-alcoholic options such as juice or lemonade; alcoholic beverages are not offered. If a beverage was included in your order and is unavailable, we will substitute with a non-alcoholic drink when possible or offer a credit.
6. Non-returnable items
Perishable items prepared to order are generally not eligible for return. Refunds are not available for items that were consumed, exposed to heat for an extended period, or marked as non-refundable at the time of purchase, except as described in this policy.
7. Abuse of policy
Repeated or fraudulent refund requests may result in the denial of future refunds or delivery service. We reserve the right to limit the number of refunds per customer and may require additional verification for high-frequency claims.
8. Data and updates
This policy is effective as of Last updated: October 13, 2025. We may update it from time to time to reflect changes in our services or applicable laws. The most current version will be posted at cleargoldenpaper.xyz and will take effect immediately upon posting.
9. Governing law and contact
This policy is governed by the laws of United Kingdom applicable to contracts made and performed in London. If you have questions about refunds or your order, please contact ClearGoldenPaper at +44 20 7946 0958 or visit cleargoldenpaper.xyz for more information. For postal inquiries, you may write to us at 15 Pepperoni Street, London, WC1N 3AX.
We appreciate your patronage at ClearGoldenPaper and strive to ensure your experience meets expectations. Your satisfaction is important to us, and we will handle each refund request with care and prompt attention.